SHIPPING

Shipping Australia wide is a flat rate of $10 including GST for each address. There may be a few exceptions along the way, but basically this will be the standard rate. We will use Australia Post to send out all parcels.

Once payment is made, cleared, accepted etc your order will be sent out within 5 working days.

International orders: please email shop@pruetrollope.com.au and we will calculate the postage for you. There will be no handling fees, just the postage costs, so costs will be kept as low as possible.

EXCHANGES & REFUNDS

I want you to be happy with your purchase, so if you would like a refund or an exchange you can return the item, at your expense, within a two-week period. The item must be unused or unworn and in original condition.

In the case of a return or a refund, please phone (02) 9810 6567 or email shop@pruetrollope.com.au so we can assist you.

In the case of an exchange, you will be required to return the item, at your cost and we will make the swap. Postage costs on the exchanged item will be a $5 flat rate.

In the case of a return, you will be required to return the item, at your cost and a full refund will be given excluding the original postage costs.

Sale items are not refundable or exchangeable, and all sales are final.

Faulty Goods

In the rare case that you receive faulty goods, please email or call as soon as possible. We hope to help you resolve the problem with you and work out the best solution.